Your Online Rock Shop

We hope you are completely satisfied with your purchase. We always do our best to ensure your items are treated with the consideration you would want. All items come with a tag that states what it is and where it is from. All pieces are cleaned and ready for your use before they leave.

We ship using US Postal Service. If you would like any other form of shipping please notify us and we will do our best to comply with your wishes. All items are sent with a 100% guarantee that you will be satisfied with your purchase.

If for any reason you wish to return your item, you will need to package it as safely as possible and return it in exactly the same condition you received it. When the item is received back by us, we will issue a refund. Our wish is to have your complete satisfaction with your purchase. We believe good communication is at the core of this. Please let us know any problems or concerns you may have before they become a problem. We also like to receive back your messages of satisfaction and happiness with your purchase.

Thank you for buying from us!


Shipping specifics

Processing time

The time I need to prepare an order for shipping varies on the delicateness of the item and where it is going. My usual time to process is 1 to 2 days. Estimated shipping times

  • North America: 3-5 business days
  • Europe: 7-14 business days Australia,
  • New Zealand and Oceania: 7-14 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

Return and exception policies

I use PayPal to process my orders and they keep your payment information secure. I never receive your credit card information.

Other options

I can't guarantee the security of these options. For details on how to pay with these methods, contact me at This email address is being protected from spambots. You need JavaScript enabled to view it..

  • Money Order
  • Check

 

I gladly accept returns, exchanges, and cancellations

  • Contact me within: 3 days of delivery
  • Ship items back within: 7 days of delivery
  • Request a cancellation within: 12 hours of purchase

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Intimate items (for health/hygiene reasons)
  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Questions about your order?

Please contact me if you have any problems with your order.

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